Refund Policy

Our guarantee

If you follow your plan and three months later you've had no extra traffic from Google and AI, we'll refund you in full and have a second look at your store for free. Our Terms of Service set out what following your plan means and how to claim.

If we can't build your plan

If we can't build a plan for your store, for example because it's password protected, has no products or isn't on Shopify, we'll refund you in full and email you to say why.

Other refunds

Apart from those two, we don't offer refunds once your plan is in your account, except where consumer law gives you one. Nothing in this policy limits your rights under the Australian Consumer Law or the consumer law of your own country.

Buying from the UK

UK consumers normally have 14 days to cancel. When you buy, you ask us to start building your plan straight away, and the right to cancel ends once your plan is delivered.

How refunds are paid

Refunds go back to the card or payment method you paid with. Banks usually take 5 to 10 business days to show them on your statement.

Before you contact your bank

If something's wrong with your plan or your payment, email us first at hello@foundplan.com. It's quicker than a dispute through your bank.

This policy sits alongside our Terms of Service.